Terms & Conditions

Who we are and what we provide

Blackline Auto Detailing of Chester County LLC (“Blackline,” “we,” “us,” or “our”) provides mobile and in-shop auto detailing — interior, exterior and full details, ceramic coating, paint correction, and fleet detailing — across Chester County, the Main Line, Philadelphia, Delaware County, Northern Delaware, Lancaster County and the Lehigh Valley.

Mobile service comes to your home or office. Paint correction and ceramic coating are performed at our West Chester shop, where controlled lighting and temperature are required.

Acceptance of these terms

By booking a service — online, by phone, by text, by email, or through our scheduling software — you accept and agree to these Terms. If you don’t agree with any part of them, please don’t book a service. These Terms apply to every booking you make with us.

Booking, confirmation and scheduling

When you request a booking, we’ll confirm availability and the details of your appointment. A booking is confirmed once we’ve accepted it and sent you confirmation. We’ll do our best to honor the date and time requested, but occasionally we may need to adjust scheduling due to weather, demand, or other factors — and we’ll let you know as early as possible.

Pricing

Our published prices are estimates to help you plan. The final price may vary depending on your vehicle’s size and condition, the services you choose, and any add-ons. We’ll always confirm the price before we begin work, so there are no surprises.

Payment terms and methods

Payment is due as agreed at the time of booking or upon completion of the service, unless we’ve arranged otherwise. We accept all major cards, Apple Pay and Venmo. If a payment is declined or reversed, you remain responsible for the amount owed.

Service fee

If a service fee applies to your booking, it helps cover scheduling, travel and processing, and it is included in the total shown when you book.

Cancellation, rescheduling and no-shows

Life happens — if you need to cancel or reschedule, please let us know as early as you can. Cancellations or rescheduling made with reasonable notice are generally free of charge. Late cancellations, rescheduling with short notice, or no-shows (where our team arrives and is unable to complete the service) may be subject to a fee. We’ll always be fair and communicate any fee before applying it.

Your responsibilities

To help us deliver the best result, you agree to:

• Provide access to the vehicle at the agreed time and location
• Provide access to water where required for the service — we bring our own power
• Provide a safe, legal place for our team to work
• Remove valuables and personal items from the vehicle before we begin
• Let us know about any existing damage, sensitive materials, or special instructions
• If we can’t safely or reasonably complete the service because these conditions aren’t met, we may need to reschedule, and a fee may apply.

Limitation of liability

We take great care with every vehicle, but our services are provided with reasonable skill and care. To the fullest extent permitted by law, Blackline is not liable for pre-existing damage, wear and tear, or conditions present before our service — including existing paint defects, clear-coat failure, prior repairs, cracked or brittle trim, or mechanical issues. We are not responsible for items left in the vehicle or for damage we couldn’t reasonably foresee.

Our total liability for any claim related to a service is limited to the amount you paid us for that service.

Satisfaction and raising a concern

We want you to be happy with the result. If something isn’t right, please let us know as soon as possible — ideally within 24 hours of the service — so we can make it right. We’ll review your concern and work with you toward a fair resolution.

Reach us at autodetailingchesco@gmail.com with any questions or concerns about your booking.

Promotional offers

Any promotional offers, discounts, or special pricing are subject to availability and to any end date stated with the offer. We may change or withdraw a promotion at any time, and offers can’t be combined unless we say so. Promotions apply only to the services and terms described with them.

Gift cards and prepaid services

Gift cards and prepaid services carry value that can be applied toward any Blackline service, subject to availability. They are not redeemable for cash except where required by law. Treat gift card codes like cash — we’re not responsible for lost or stolen codes. Any specific terms shown at the time of purchase apply alongside these Terms.

Electronic communications

By providing your phone number and email address, you agree that we may contact you about your booking — including confirmations, reminders, and follow-ups — by phone, text, or email. You can manage your communication preferences at any time, as described in our Privacy Policy.

Intellectual property

All content on this website — including text, images, logos, and design — is owned by Blackline Auto Detailing of Chester County LLC or used with permission and is protected by intellectual property laws. You may not copy, reproduce, or reuse our content without our written permission, except to view it for your own personal, non-commercial use.

Governing law and disputes

These Terms are governed by the laws of the state where your service is performed.

We always aim to resolve any dispute informally first — just reach out. If we can’t resolve it, any dispute will be handled in the courts of the applicable state, and both parties submit to that jurisdiction.

Changes to these terms

We may update these Terms from time to time. When we do, we’ll revise the “Last updated” date at the top of this page. The version in effect at the time of your booking applies to that booking. We encourage you to review this page periodically.

Contact

If you have any questions about these Terms, please get in touch — call (484) 881-3049 or email autodetailingchesco@gmail.com.